Strategic Crisis Management for Incident & Emergency Situations

INTRODUCTION

This comprehensive Crisis Management training equips professionals with the knowledge, skills, and attitudes needed to lead teams and organisations before, during, and after a crisis or emergency.

Our intensive 10-day training course empowers you with the strategic crisis management skills essential for identifying, selecting, and implementing organisational goals and objectives. Through authentic leadership development, you'll be equipped to excel in crisis leadership and achieve exceptional outcomes when dealing with emergencies.

TRAINING OBJECTIVES

• Attain In-Depth Knowledge of Strategic Crisis Management

• Develop Strategies for Efficient and Effective Emergency Response

• Analyse Five Critical Leadership Behaviours and Implement Six Winning Crisis Strategies

• Implement the Five Major Functional Areas of Incident Command Systems

• Plan Multi-Agency Exercises for Enhanced Preparedness

• Utilise Advanced Techniques to Improve Leadership Performance During Crises

• Gain Insight into Individual and Collective Psychology and Organisational Dynamics in Crisis and Emergency Scenarios

• Make Rational Decisions Before, During, and After Crises and Emergencies

• Lead Teams and Organisations Effectively During Times of Crisis

• Solve Complex Problems Arising from Crises and Emergencies

WHO SHOULD ATTEND?

This training course is suitable for a diverse range of professionals, including:

• Fire Management Professionals

• Security Management Professionals

• Health, Safety, and Environment Personnel

• Operation, Asset, and Facility Professionals

• Risk, Marketing, and Insurance Professionals

• Designated Incident, Emergency, and Crisis Response Professionals

• Line Managers, Supervisors, and Professionals looking to enhance their understanding of Emergency Response

• Professionals with crisis management responsibilities seeking to bolster their knowledge

TRAINING METHODOLOGY

Our dynamic training course employs various proven adult learning techniques to ensure maximum comprehension and retention of the information presented. You can expect:

• Active participation in engaging activities

• Syndicate role-playing exercises

• Group discussions

• Skill-building challenges in crisis communication and team problem-solving

• Access to seminar materials, including exercises, checklists, formats, and templates to facilitate practical application upon your return to your workplace

TRAINING OUTLINE

Day 1: Evaluate, Mitigate, and Respond to Challenges

• Understanding Strategic Crisis Management

• Comprehensive Risk Assessment for Your Organisation

• Roles and Responsibilities of Crisis Management Teams (CMT) and Emergency Response Teams (ERT)

• Mastering Issues Management to Prevent Crisis Escalation

• Involving Stakeholders Inside and Outside the Organisation

• Identifying and Addressing Five Critical Leadership Behaviours

• Recognising the 'Denial-Curve' and 'Group-Think' Syndromes

Day 2: Planning & Security – Broadening Your Considerations

• Security Management and Asset Protection

• Case Studies: Insights into Why Some Companies Thrive While Others Struggle

• Self-Evaluation Questionnaire Based on Previous Modules

• Developing, Enhancing, and Implementing Emergency Response Plans

• Strategies for Business Continuity Management (BCM)

• Case Study and Workshop

Day 3: The Emergency Response Process

• Team Briefing and Facilitator Checklist

• Crafting an Incident Action Plan

• Effective Meeting Management: Brainstorming Techniques

• Tools and Techniques for Information Analysis

• Occupational Health and Safety Considerations

• Radio Protocols and Equipment Usage During Critical Incidents

Day 4: Crisis Communications & Incident On-Scene Management

• An Overview of Incident Command Systems (ICS)

• Avoiding Common Pitfalls in Emergency Communication Centers

• Reputation Management: Navigating Social Media in Crisis Situations

• Command and Control Issues: Operational, Tactical, and Strategic Insights

• Essential Elements of On-Scene Crisis Management

• Developing and Implementing Comprehensive Emergency Plans

• Crisis Management and Communications: The Role of Emergency Centers

• Building and Implementing a Business Continuity Management (BCM) Strategy

Day 5: The Human Factor – Anticipating Challenges and Opportunities

• Alerting and Warning Strategies

• Effective Evacuation Plans

• Role-Playing Workshop: Major Incident Simulation

• Addressing Psychological and Welfare Concerns in Crisis Management

• Boosting Staff Morale and Confidence in Crisis Management

• Self-Assessment: Ensuring Your 'Batteries' Are in Good Condition

• Corporate Case Study: Lessons from Board-Level Decision-Making

Day 6: Understanding Situational Awareness

• Defining Situational Awareness in a Professional Context

• Cultivating a Security Culture in the Workplace

• Exploring Observation Concepts and Human Senses

• Leveraging Baselines for Enhanced Awareness

• Identifying Anomalies and Making Informed Decisions

Day 7: Crafting a Comprehensive Crisis or Incident Plan

• Understanding Crisis Management and Its Relevance

• Why Your Organisation Needs a Crisis Management Plan and What It Should Contain

• The Planning Process and Vulnerability Audits

• Establishing Alerting Procedures

• Building Response Structures: Systems, Teams, and Facilities to Mitigate Threats

• High Roller Exercise: A Case Study

Day 8: Crisis Management Plan Testing, Training, and Exercising

• Case Studies: Learning from Incidents with Different Root Causes

• Designing a Program for Learning and Validating Plans and Procedures

• Maximising the Benefits of Crisis Exercise

• Post-Incident Evaluation and Debriefing Skills

• Managing Hot and Cold Debriefs

• Crafting Effective Critique Reports: Executive Summaries and Key Recommendations

• Closing the Loop: Implementing Recommendations and Sustaining the Improvement Process

Day 9: Leading Teams and Organisations Through Crisis

• Exploring Leadership Roles and Responsibilities in Crisis and Emergency Scenarios

• Structuring Your Crisis and Emergency Management Organisation

• Building Effective and Cohesive Teams Through Rapid Team-building

• Promoting Interagency Cooperation and Collaboration for Enhanced Crisis Management

• Examining Organisational and Team Dynamics: Morale, Cohesion, Mood, and Unity of Purpose

• Principles of Operational Command and Leadership

Day 10: Ethical Considerations in Crisis and Emergency Leadership

• Prioritising the Well-Being of Subordinates and Their Families

• Self-Care for Crisis Leaders

• Responsibilities to Authorities, the Public, and Victims

• Leveraging and Managing Social Media During Crisis

• After-Action Review and Lessons Learned Processes

• Preparing for Future Crises and Emergencies

Certificate of Completion: Upon successful completion of the course, participants will receive a Certificate of Completion from Al-Majd Pathways Centre (APC)