Best Practices in Communication and Relational Skills

INTRODUCTION

In today's leadership landscape, possessing a diverse set of skills is imperative. Leaders are expected to excel in technical, operational, and relational abilities. This training course, "Best Practices in Communication and Relational Skills," concentrates on cultivating the communication proficiencies required for effective leadership. It empowers leaders to become outstanding communicators who can earn respect, comprehension, and commitment from others.

The relational facet of management, or leading people, is as significant as task-oriented skills. Effective communication forms the bedrock of relationships, both for keeping team members informed and for garnering the support of key stakeholders.

Throughout this training course, participants will develop a range of competencies, including:

• Active listening and comprehension of others

• Building relationships founded on trust and respect

• Communicating team/business unit strategies by setting objectives, planning, and prioritising

• Clarifying the bigger picture and demonstrating how their team/project contributes to the overarching goals of the business unit and organisation

• Fostering a collaborative atmosphere where team members mutually support and encourage each other

TRAINING OBJECTIVES

The primary objective of this training course is to equip participants with the skills and knowledge needed to build high-performing teams in which individuals feel valued. This will be accomplished by:

• Evidence of active listening and respect for others

• Setting clear objectives and expectations, and offering support as individuals work to achieve them

• Cultivating a collaborative team culture where members collaborate to achieve goals and surmount challenges

• Ensuring that all voices are heard before making decisions, with each decision receiving support from the team

• Utilising presentations to garner recognition for team accomplishments and support for goals

WHO SHOULD ATTEND?

This training course is designed for a variety of professionals who aim to improve their communication skills and enhance their leadership capabilities. The following individuals can benefit: • People in supervisory roles seeking to enhance their communication skills • Team leaders looking to lead more effectively • Individuals with leadership potential • Executives interested in developing their ability to motivate and inspire others

TRAINING APPROACH

The training methodology for "Best Practices in Communication and Relational Skills" is highly interactive and engaging. Participants will have numerous opportunities to put the skills they develop during the training into practice. The training employs various methods, including role-playing, questionnaires, syndicate work, case studies, and video examples. Much of the training involves one-on-one and small group work to address the specific challenges faced by participants. By the end of the course, participants will have gained new ideas and skills that they can immediately apply within their teams.

TRAINING OUTLINE

Day 1: Enhancing Active Listening and Providing Constructive Feedback

• Paying attention to both verbal and nonverbal communication

• Managing personal reactions to facilitate learning from others

• Asking effective questions and actively listening to responses

• Confirming understanding and reframing information

• Scheduling time for one-on-one feedback sessions • Delivering timely and motivating feedback

Day 2: Building Trust-Based Relationships and Fostering Respect

• Cultivating trust through truthfulness, responsiveness, consistency, loyalty, and capability

• Promoting open communication and a willingness to share ideas and information

• Nurturing a culture of collaboration within the team

• Recognising and rewarding accountability and collaboration

• Creating a cohesive team environment characterised by mutual respect

Day 3: Communicating the Organisation's Vision and Setting Clear Priorities

• Creating a sense of urgency and purpose to motivate individuals

• Fostering ownership to ensure shared vision and empowerment

• Defining deadlines and performance standards

• Ensuring comprehension and securing agreement

• Sustaining commitment among team members • Providing opportunities for success

Day 4: Facilitating Discussion and Negotiation for Win-Win Outcomes

• Navigating diverse personalities and underlying dynamics

• Promoting active participation from all team members

• Emphasising positive outcomes for all parties in negotiations

• Seeking commitment rather than mere agreement

• Chairing meetings effectively

• Stimulating interest and participation during meetings

Day 5: Effective Presentations and Action Planning

• Structuring presentations for clarity and memorability

• Incorporating a compelling call to action that drives change

• Cultivating a positive image through body language, attire, and vocal delivery

• Establishing rapport with the audience

• Avoiding common presentation pitfalls such as stage fright and handling challenging questions

• Developing a personal action plan for applying newfound skills in the workplace

Format: Onsite

Duration: One week

Language: English

Certificate of Completion: Upon successful completion of the course, participants will receive a Certificate of Completion from Al-Majd Pathways Centre (APC).